Refund Policy

1. Overview

Paid features on Wedding.One are sold as one-time digital unlocks (“unlock credits”). Payments are processed by Paddle.com Market Limited (“Paddle”) as our Merchant of Record. Refunds are issued by Paddle, on our authorisation, to the original payment method.

2. Digital products and your right of withdrawal

Unlock credits and the clean files they unlock are digital products delivered immediately. By completing a purchase you expressly consent to immediate access and acknowledge that you lose the statutory 14-day right of withdrawal under EU Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013 once the unlock has been delivered. This does not affect your statutory rights where a product is faulty or was not delivered.

3. When we provide a refund

We will authorise a refund where:

• a technical problem on our side prevented delivery of the unlock you paid for, and we cannot resolve it for you;
• you were charged more than once for the same purchase in error;
• you purchased credits and have not yet used any of them, and you request a refund within 14 days of purchase.

Because credits unlock content immediately, we generally cannot refund credits that have already been spent. We review every request fairly and in good faith.

4. How to request a refund

Email support@wedding.one with the Paddle order or transaction ID from your receipt and a short description of the issue. You can also contact Paddle directly via the link on your receipt.

5. Processing

Approved refunds are returned by Paddle to your original payment method. Processing times depend on your bank or card provider, typically within 5–10 business days after approval.

6. Contact

Questions about this policy? Reach us at support@wedding.one. See also our Pricing Policy.