Refund Policy

1. Overview

Paid features on Wedding.One are sold as one-time digital purchases — for example the print-ready PDF of an invitation you generated. Payments are processed by Stripe as our Merchant of Record. Your purchase contract for the paid item is concluded with the Stripe entity named on your receipt (Stripe Payments Company or Stripe Technology Europe, Limited). At checkout and on your receipt the purchase appears as “Sold through Link”, and your card statement will show LINK.COM*.

2. Digital products and your right of withdrawal

The files you buy are digital products delivered immediately. By completing a purchase you request immediate delivery and, where the law allows you to do so, consent to waiving the statutory 14-day right of withdrawal under EU Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013 once the file has been delivered. Where a cooling-off period applies in your jurisdiction and cannot be waived, Stripe applies it as Merchant of Record. This does not affect your statutory rights where a product is faulty or was not delivered.

3. When we provide a refund

We will authorise a refund where:

• a technical problem on our side prevented delivery of the unlock you paid for, and we cannot resolve it for you;
• you were charged more than once for the same purchase in error;
• the file you paid for was never delivered, or your download link does not work and we cannot repair it.

Because the file is delivered immediately, we generally cannot refund a purchase simply because you changed your mind after downloading it. We review every request fairly and in good faith. Separately, as Merchant of Record Stripe may issue a refund within 60 days of the original transaction at its own discretion, including to resolve a dispute.

4. How to request a refund

Email support@wedding.one with the order or transaction ID from your receipt and a short description of the issue. You can also request help directly from Link support, which handles transaction-level support for purchases sold through Link.

5. Processing

Approved refunds are returned by Stripe to your original payment method. Processing times depend on your bank or card provider, typically within 5–10 business days after approval.

6. Contact

Questions about this policy? Reach us at support@wedding.one. See also our Pricing Policy.